Customer Service Supervisor
3.
8 Towson, MD Towson, MD Full-time Full-time $67,420 - $84,270 a year $67,420 - $84,270 a year 3 days ago 3 days ago 3 days ago POSITION
Summary:
Professional supporting the department by applying knowledge of workers compensation insurance, workers compensation regulations, and Chesapeake Employers' business processes to the accomplishment of the following:
1) supervises assigned Customer Service staff; 2) contributes to the development and maintenance of standard operating procedures; 3) participates in training for new and existing employees; 4) acts as co-administrator of call center technology systems by overseeing the daily performance of all applications.
________________________________________ DUTIES AND
Responsibilities:
? Supervises assigned Customer Service Staff.
? Responsible for the development and maintenance of standard operating procedures.
? Develops and delivers training programs such as the 90 day training and assimilation program for new hires.
Creates and delivers remedial training in conjunction with development plans approved by the department leader.
? Provides direct feedback and coaching for Customer Service Representatives and implements corrective actions as necessary.
Conducts performance management responsibilities for staff.
? Will oversee operations in the absence of the Manager.
? Participates in the hiring and selection process.
? Supports Operations Manager in ensuring data integrity and proper functioning of the telephonic system on a daily basis.
? Manages vendor relationships.
? Must remain current in regulatory issues and guidelines impacting the workers compensation industry.
________________________________________ SKILLS, EDUCATION AND
Experience:
? AA degree and 3-5 years PC insurance industry experience required.
? 4-6 years customer service experience.
? WCP or equivalent required.
? Professional demeanor and strong interpersonal and listening skills, professionalism and emotional intelligence.
? Preferred supervisory experience or leading projects for the company ? Excellent oral, written and interpersonal communication skills ? Excellent listening and analytical skills ? Strong knowledge of customer care processes, protocols and techniques.
? Demonstrated ability to work well in a team environment ? Dedicated to providing exceptional service ? Expertise in customer service management systems/applications preferred.
? Advanced PC skills including, but not limited to, working knowledge of MS Word, Outlook, Excel and Power Point required.
? Bilingual skills preferred.
________________________________________ POSITIONAL COMPETENCIES:
? Bias for Action ? Knowledge Sharing ? Deliver Results ? Service and Sales Excellence ? Personal Leadership ? Teamwork and Communication ________________________________________ PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.
The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.
The employee may occasionally lift up to 30 pounds.
Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.
________________________________________ WORK ENVIRONMENT:
Office Environment.
The noise level is usually moderate.
Job Type:
Full-time Pay:
$67,420.
00 - $84,270.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Towson, MD 21286:
Relocate before starting work (Required) Work Location:
Hybrid remote in Towson, MD 21286 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insurance Monday to Friday Towson, MD 21286:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
8 Towson, MD Towson, MD Full-time Full-time $67,420 - $84,270 a year $67,420 - $84,270 a year 3 days ago 3 days ago 3 days ago POSITION
Summary:
Professional supporting the department by applying knowledge of workers compensation insurance, workers compensation regulations, and Chesapeake Employers' business processes to the accomplishment of the following:
1) supervises assigned Customer Service staff; 2) contributes to the development and maintenance of standard operating procedures; 3) participates in training for new and existing employees; 4) acts as co-administrator of call center technology systems by overseeing the daily performance of all applications.
________________________________________ DUTIES AND
Responsibilities:
? Supervises assigned Customer Service Staff.
? Responsible for the development and maintenance of standard operating procedures.
? Develops and delivers training programs such as the 90 day training and assimilation program for new hires.
Creates and delivers remedial training in conjunction with development plans approved by the department leader.
? Provides direct feedback and coaching for Customer Service Representatives and implements corrective actions as necessary.
Conducts performance management responsibilities for staff.
? Will oversee operations in the absence of the Manager.
? Participates in the hiring and selection process.
? Supports Operations Manager in ensuring data integrity and proper functioning of the telephonic system on a daily basis.
? Manages vendor relationships.
? Must remain current in regulatory issues and guidelines impacting the workers compensation industry.
________________________________________ SKILLS, EDUCATION AND
Experience:
? AA degree and 3-5 years PC insurance industry experience required.
? 4-6 years customer service experience.
? WCP or equivalent required.
? Professional demeanor and strong interpersonal and listening skills, professionalism and emotional intelligence.
? Preferred supervisory experience or leading projects for the company ? Excellent oral, written and interpersonal communication skills ? Excellent listening and analytical skills ? Strong knowledge of customer care processes, protocols and techniques.
? Demonstrated ability to work well in a team environment ? Dedicated to providing exceptional service ? Expertise in customer service management systems/applications preferred.
? Advanced PC skills including, but not limited to, working knowledge of MS Word, Outlook, Excel and Power Point required.
? Bilingual skills preferred.
________________________________________ POSITIONAL COMPETENCIES:
? Bias for Action ? Knowledge Sharing ? Deliver Results ? Service and Sales Excellence ? Personal Leadership ? Teamwork and Communication ________________________________________ PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms.
The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl.
The employee may occasionally lift up to 30 pounds.
Specific vision abilities are required, which include close vision, peripheral vision and the ability to adjust focus.
________________________________________ WORK ENVIRONMENT:
Office Environment.
The noise level is usually moderate.
Job Type:
Full-time Pay:
$67,420.
00 - $84,270.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insurance Schedule:
Monday to Friday Ability to Relocate:
Towson, MD 21286:
Relocate before starting work (Required) Work Location:
Hybrid remote in Towson, MD 21286 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Paid training Tuition reimbursement Vision insurance Monday to Friday Towson, MD 21286:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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