QA Team Lead, Benefits Industry
The primary role of this position is to oversee the daily activities of the Quality Assurance Department as part of a collaborative team reviewing Account Installation and Census Management audits for medical insurance plans.
Our employees currently work from home (remote) and will transition to a hybrid model several months from now.
Our teams collaborate using video and screen sharing technology which means you'll feel like you re part of the team while also enjoying the convenience of remote work.
At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization.
Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future.
As a result of listening to our employees, BenefitMall earned a 2021 Top Workplaces USA award based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.
Click here for videos from some of our employees! Primary Lead Role
Responsibilities:
Monitors Salesforce queues and assigns cases.
Exhibits knowledge as subject matter expert.
Creates/generates daily reports from Salesforce to manage workflow and other reports as required.
Conducts new hire and on-going training.
Develop and maintains departmental SOP s and QRG s.
Performs 2 nd audits on QA staff.
Contributes to a positive team environment/employee engagement.
Takes initiative to learn new procedures and processes and trains/assists others during rollout.
Assists in testing new programs/processes.
Acts as liaison between Account Installation and Census Management teams.
Handles escalated issues/escalates difficult problems to Manager.
Secondary Auditor
Responsibilities:
Conducts audit review of Account Installation set-ups to include group and member level and maintenance enrollment for accuracy in accordance with established policies and procedures and SLA s timeframes.
Communicates discrepancies with tact and diplomacy, using positive feedback as a training tool to improve quality results.
Adheres to all documented procedures and Standard Operating Procedures.
Communicates effectively both verbally and in writing internally and externally.
Reads and comprehends job-related documents and QA processes.
Manages multiple tasks simultaneously.
Demonstrates strong attention to detail and organizational skills.
Displays flexibility and deals well with change.
Keeps abreast of current trends and regulatory issues surrounding carriers plan designs and administration.
Ability to work occasional long, irregular hours when needed.
High School diploma or equivalent required.
6
years job related experience.
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange.
Proficiency with web browsers, especially Google Chrome and Microsoft Edge.
Strong working knowledge of health insurance guidelines and benefits.
Experience in researching and resolving issues.
At BenefitMall, we believe a company is only as good as its investment in an employee s future.
We offer professional growth and tuition reimbursement, a rewarding wellness program, and numerous employee discount programs.
In addition to our family centered, casual work environment, joining our team means receiving competitive compensation, comprehensive health benefits, paid time-off, employer-paid holidays, and 401(k) match.
When you join BenefitMall, you aren t just starting a new job, you become an important part of our growing and collaborative team.
With over 40 years of providing benefits services nationally, BenefitMall is an industry-leader dedicated to offering top-notch solutions to our clients.
We are an EOE F/M/D/V BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the People & Culture Department.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our employees currently work from home (remote) and will transition to a hybrid model several months from now.
Our teams collaborate using video and screen sharing technology which means you'll feel like you re part of the team while also enjoying the convenience of remote work.
At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization.
Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future.
As a result of listening to our employees, BenefitMall earned a 2021 Top Workplaces USA award based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.
Click here for videos from some of our employees! Primary Lead Role
Responsibilities:
Monitors Salesforce queues and assigns cases.
Exhibits knowledge as subject matter expert.
Creates/generates daily reports from Salesforce to manage workflow and other reports as required.
Conducts new hire and on-going training.
Develop and maintains departmental SOP s and QRG s.
Performs 2 nd audits on QA staff.
Contributes to a positive team environment/employee engagement.
Takes initiative to learn new procedures and processes and trains/assists others during rollout.
Assists in testing new programs/processes.
Acts as liaison between Account Installation and Census Management teams.
Handles escalated issues/escalates difficult problems to Manager.
Secondary Auditor
Responsibilities:
Conducts audit review of Account Installation set-ups to include group and member level and maintenance enrollment for accuracy in accordance with established policies and procedures and SLA s timeframes.
Communicates discrepancies with tact and diplomacy, using positive feedback as a training tool to improve quality results.
Adheres to all documented procedures and Standard Operating Procedures.
Communicates effectively both verbally and in writing internally and externally.
Reads and comprehends job-related documents and QA processes.
Manages multiple tasks simultaneously.
Demonstrates strong attention to detail and organizational skills.
Displays flexibility and deals well with change.
Keeps abreast of current trends and regulatory issues surrounding carriers plan designs and administration.
Ability to work occasional long, irregular hours when needed.
High School diploma or equivalent required.
6
years job related experience.
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange.
Proficiency with web browsers, especially Google Chrome and Microsoft Edge.
Strong working knowledge of health insurance guidelines and benefits.
Experience in researching and resolving issues.
At BenefitMall, we believe a company is only as good as its investment in an employee s future.
We offer professional growth and tuition reimbursement, a rewarding wellness program, and numerous employee discount programs.
In addition to our family centered, casual work environment, joining our team means receiving competitive compensation, comprehensive health benefits, paid time-off, employer-paid holidays, and 401(k) match.
When you join BenefitMall, you aren t just starting a new job, you become an important part of our growing and collaborative team.
With over 40 years of providing benefits services nationally, BenefitMall is an industry-leader dedicated to offering top-notch solutions to our clients.
We are an EOE F/M/D/V BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status.
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the People & Culture Department.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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