Patient Care Service Representative
ExpressCare Urgent Care Centers ExpressCare Urgent Care Centers Towson, MD Towson, MD Full-time Full-time Estimated:
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year 18 hours ago 18 hours ago 18 hours ago Are you a professional, self-motivated, and compassionate healthcare worker looking to play a key role in enhancing patient experience at a leading healthcare facility? If so, ExpressCare is seeking an experienced Patient Care Service Representative to work in our busy Urgent Care, and we encourage you to apply today! Job Responsibilities include, but are not limited to:
Provide exceptional customer service to patients, vendors, and other medical facilities Acknowledge, address, and rectify all patient complaints received from the corporate voicemail and patient complaint line Effectively communicate with members of Upper Management regarding patient experiences Return patient phone calls related to their medical care, and direct patients to the proper resources for further assistance with their issues Communicate with Providers regarding lab results, prescription medications, and other patient care questions Provide patient education regarding abnormal lab results, medications, and medical care on behalf of the Provider Assist with pharmacy phone calls and medication changes at the discretion of the provider Maintain the company's digital media presence by posting relevant content and encouraging audience engagement Monitor comments on all social media platforms and interact with the social media community Minimum Requirements:
High school diploma or equivalent Minimum of 3-5 years of customer service experience in the medical field Previous experience in a healthcare setting, preferably in a clinical role Proficiency in using an electronic medical record (EMR) and fax communication Excellent written and verbal communication skills Proficient in navigating different social media platforms Demonstrates professional problem-solving skills Ability to work independently and as a member of a team Commitment to maintaining patient confidentiality and following HIPAA regulations Experience with Microsoft Office (Word, Excel)
Benefits:
401K Dental Insurance Health Insurance Vision Insurance Health savings account Life insurance Paid time off Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Patient care:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$40.
8K - $51.
6K a year Estimated:
$40.
8K - $51.
6K a year 18 hours ago 18 hours ago 18 hours ago Are you a professional, self-motivated, and compassionate healthcare worker looking to play a key role in enhancing patient experience at a leading healthcare facility? If so, ExpressCare is seeking an experienced Patient Care Service Representative to work in our busy Urgent Care, and we encourage you to apply today! Job Responsibilities include, but are not limited to:
Provide exceptional customer service to patients, vendors, and other medical facilities Acknowledge, address, and rectify all patient complaints received from the corporate voicemail and patient complaint line Effectively communicate with members of Upper Management regarding patient experiences Return patient phone calls related to their medical care, and direct patients to the proper resources for further assistance with their issues Communicate with Providers regarding lab results, prescription medications, and other patient care questions Provide patient education regarding abnormal lab results, medications, and medical care on behalf of the Provider Assist with pharmacy phone calls and medication changes at the discretion of the provider Maintain the company's digital media presence by posting relevant content and encouraging audience engagement Monitor comments on all social media platforms and interact with the social media community Minimum Requirements:
High school diploma or equivalent Minimum of 3-5 years of customer service experience in the medical field Previous experience in a healthcare setting, preferably in a clinical role Proficiency in using an electronic medical record (EMR) and fax communication Excellent written and verbal communication skills Proficient in navigating different social media platforms Demonstrates professional problem-solving skills Ability to work independently and as a member of a team Commitment to maintaining patient confidentiality and following HIPAA regulations Experience with Microsoft Office (Word, Excel)
Benefits:
401K Dental Insurance Health Insurance Vision Insurance Health savings account Life insurance Paid time off Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday
Experience:
Patient care:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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